AI may
Draft, classify, summarize, extract, reconcile, propose routing and flag exceptions inside an agreed boundary.
Approach
Understand the operation before designing the interface.
HMD begins with the people, systems of record, decisions and exceptions around one useful outcome. Technology follows that map.
Method
Four disciplined stages.
- 01
Observe
Identify users, authoritative sources, handoffs, permissions, exceptions and the cost of the present friction.
- 02
Define
Agree a bounded result, exclusions, test cases, dependencies and named decision owners.
- 03
Build and challenge
Create the review version, test failures and preserve manual fallbacks before production release.
- 04
Hand over
Deliver the version, test evidence, access map, limitations and operating instructions.
AI boundary
Assistive where useful. Never vague about authority.
AI may not
Authorize flights, dispatch missions, determine airworthiness, release maintenance, approve legal or financial commitments, or silently change authoritative records.
People remain responsible
Named client personnel review consequential outputs and approve external release, filing or status change.