Public layer · website first
What clients and stakeholders need to see.
- Services, amenities and facility information
- Transient, hangar and commercial enquiry paths
- Approved location, access and contact information
Sector · FBOs
Digital systems for FBOs
Make the public arrival experience and the administrative handoffs behind it feel like one disciplined operation.
Buyer guide
FBO website design that helps a visitor choose the right next step.
A crew researching a transient stop, an owner asking about hangar space and a business arranging ground services need different answers. Start by separating those journeys. The public website should explain the approved facility offer and route a request to a responsible person without suggesting that a web acknowledgement confirms handling or availability.
Decisions to make before commissioning
- Separate location facts from service requests. Give each facility an accountable editor for access information, amenities and approved service descriptions.
- Choose the next step for each audience: a transient enquiry, a long-term hangar discussion or a commercial relationship. Ask only for information the receiving team will actually use.
- Identify the existing handling, accounting and customer systems before proposing integrations. Decide which system owns a record and how staff will recognize a failed handoff.
Proposed administrative tools
What the team needs to control.
These are possible build scopes to review against your existing systems. Operational decisions remain with authorized people and authoritative records.
- A proposed shared request board for client teams
- Customer and vendor document requests
- Handoff visibility across commercial and administrative teams
- Management reporting from approved source systems
Intake and delivery
A process shaped around FBOs.
The initial discussion uses public material and redacted examples. Access to live systems follows an agreed scope, responsible reviewers and an explicit test plan.
- 01
Map the arrival enquiry
Review the present website and use redacted examples to follow a request from first contact to staff review. Name the person who accepts or redirects it.
- 02
Build the facility journey
Organize verified location and service content, design mobile pages and agree a minimum enquiry dataset with the commercial and customer-service teams.
- 03
Test the staff handoff
Use synthetic requests to check routing, duplicate handling, unavailable services and acknowledgement language before approving release.
Authority boundary
Human and operational authority stays where it belongs.
HMD does not provide ramp control, fueling control, flight dispatch or safety-critical decision systems. Existing operational systems and authorized personnel remain authoritative.
Possible starting points
Choose the intervention the evidence supports.
Questions before a project
FBOs: frequently asked questions.
Can an FBO website connect to our existing handling software?
An integration can be scoped after the software, permitted access, available interface and record ownership are reviewed. A direct link to the approved system may be sufficient. No live connection or data migration is assumed in a website proposal.
Should fuel availability and handling details be published?
Only information approved by the FBO should appear, with an owner responsible for updates. A public page should direct visitors to the operator for current confirmation wherever the information can change. HMD does not control fuel service or ramp activity.
What should we bring to an initial FBO website discussion?
Bring the current public URL, facility list, priority customer journeys and a description of who receives requests. Redacted workflow examples are enough for initial scoping; passenger details and operational records are unnecessary.
Start with context
Describe the operation, the present handoff and the result you need.
Do not send credentials, passenger information, maintenance records or confidential operational data in the initial brief.
Discuss your FBO